Fix a stuck invoice (Invoice Error Queue)

Summary

Each supplier's invoicing pipeline has an Invoice Error Queue that holds invoices which failed automated bill processing (for example, a missing order reference or a data mismatch). From the queue you correct the invoice record and reprocess it, so the bill can post instead of silently reprocessing and failing every run.

Before you start

• Required role: Admin
• Applies to tenants/suppliers that run EDI/automated invoice ("bill") processing.

Steps

1. Open the supplier's Invoice Error Queue (/no_app/data_dumps_MIS/<Supplier>_Invoicing/error_queue.cfm, e.g. Grainger, VWR, or Fisher invoicing).
2. Review the errored invoice records — each row is an invoice that couldn't be posted automatically, with the reason it failed.
3. Correct the record's fields inline (e.g., the order reference or amounts), then click Update Invoice Records to save your changes.
4. Click Reprocess on the record to re-run bill processing (CXMLConnect_Process_Bills).
5. When it processes successfully, the invoice posts and leaves the error queue.

What success looks like

The corrected invoice posts on reprocess and disappears from the Invoice Error Queue; it no longer reprocesses-and-fails on the nightly run.

Gotchas / troubleshooting

• A recurring error usually means the referenced order doesn't exist or a field is malformed — fix the underlying data before reprocessing.
• If invoices pile up here, check the supplier's EDI Document Funnel and Supplier Efficiency — a spike often lines up with a mapping/routing change.
• These queues are per-supplier; the same fix pattern applies across Grainger, VWR, Fisher, etc.

Related

• View the EDI document funnel
• View supplier efficiency
• Manage suppliers and their account connections